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Downtime, almost 24 hours worth

tcr! · Jan 25, 2018 at 12:42 pm

Orson Welles slow clap

At 7:56 am I wrote on twitter:

Apparently DreamHost needs to rebuild and restore the world when one of their VPSes goes down.

https://app.status.io/pages/incident/…

Yes, I’m cranky when my sites are offline for 12 hours.

The website’s back up and running but I needed to restore the database from one of my backups because DreamHost’s copy hadn’t been updated since yesterday around 1 am and I did mine yesterday at 8:45 pm.

All in all the site was unreachable from yesterday at 9:45 pm until today at 12:15 pm. Central time of course.

This has been the worst failure on their part I’ve seen since signing up in April 2010. Almost 24 hours of downtime is unacceptable.

Not to mention it took their support team 8 hours to reply to the ticket I opened. I finally twitter’ed them last night at 11:45 pm.

If I’m feeling rambunctious I may move the databases somewhere else this weekend. But I just hate doing shit like that anymore.

#devhell

keamoose keamoose · Jan 25, 2018 at 2:34 pm

I would think, if one is intending to rebuild the entire world every time there’s a small failure, one would keep up-to-date backups. Of the WORLD.

tcr! tcr! · Jan 25, 2018 at 3:39 pm

You’d think. 🙄

But I have a suspicion that all of their dev budget has gone to Remixer.

https://www.dreamhost.com/website-builder/

The status page I linked to above says they’re still rebuilding the world. Backups are cool and all but if you can’t get them restored in an hour or less then you ain’t shit.

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