While eating lunch and perusing my feeds, I came across this: “Great customer service from the Mission Bicycle Company.”

I wanted to share a great experience I had when something went wrong. Shit happens — how companies deal with the shit is what sets apart the great ones from the other ones.

They called up a local shop (On The Route) and arranged to ship a new frame to them. Then one of their bike techs would drive down to my office and swap the frames and reassemble the bike for me while I waited. All of this at Mission’s expense.

Wow, talk about above and beyond the call of duty. Makes me want to order one just so I can experience some of their awesome.

Christmas is coming up.. I’d take the one pictured above if you haven’t shopped for me yet. ;-)

Boatloads of photos here: http://www.flickr.com/photos/missionbicycle/

Anyways, if you’re in the market for a new bike, check out Mission Bicycle Company first.

#bikes